Making complaints about behaviour or incidents associated with the Airport Link project is very important. Complaints and incidents are considered on a regular basis by the Coordinator General. They form an important part of the future enforcement of conditions by the Coordinator General.

In the words of one Wooloowin resident:

"I have never been the type to complain. To date myself and my children have been woken up numerous times by Airport Link noise at 1am in the morning. I figured it was just part and parcel of getting the Tunnel project completed so turned a blind eye. But now I find out BrisConnections and City North Infrastructure as part of Airport Link want to sink a shaft just up the road from me because they uncovered adverse soil conditions - NO WAY. I now report every incident I can because I have realised we all have a duty to keep these people honest. If I don't do my part they will just walk all over us with their bad behaviour and, after talking to people at Kedron and Toombul, this behaviour can be pretty outrageous."

Airport Link have two email contact points and a 1-800 number which are included below. However the KWRA strongly urges you to make all complaints through the following web form. Doing this allows our community to track all complaints made to Airport Link and TJH. The call centre who process phone calls are an outsourced third party who cannot even provide a reference number for complaints.

Submit a complaint here: